Scott McKain is an internationally known expert who helps organizations create distinction in every phase of business and teaches how to deliver an "Ultimate Customer Experience®." Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry. Scott McKain's calling is business - and his passion is platform presentations. Scott has spoken before and consulted for the world's most influential corporations. In today's Facebook/Twitter/social media world, a dissatisfied customer now has a platform to broadcast his or her opinions regarding your organization to the world instantaneously. In this environment, it's never been more important to understand and execute the steps necessary to create the "ultimate customer experience." There are a myriad of choices in the marketplace for prospects and customers seeking the products and services of your industry. So, how does your organization - and the professionals who work with you - stand out from the plethora of competitors?